House rules

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Discover our house rules and privacy policy

At Dental Center Frederikstraat, we value our patients’ privacy. We are committed to providing high-quality care with extra attention to the safety of both our patients and our team. That’s why we’ve established some house rules. Together, we ensure our practice remains a pleasant, open, and safe space for everyone.

Your visit

Please make sure to arrive on time so we can assist everyone as scheduled.
Appointments that are not cancelled at least 48 hours in advance may be charged, regardless of the reason.
If you miss three appointments without prior notice within a 24-month period, your registration will be terminated.
Without access to your previous dental records, we cannot register you as a patient unless otherwise agreed.
Experiencing pain or an emergency? Call us during opening hours. Outside office hours, contact the emergency dental service.
Pets are not allowed in the practice. Assistance dogs are, of course, welcome.
(Paid) parking is available nearby. We are not liable for fines resulting from extended treatment time.

Privacy and Safety

We treat each other with respect. Violence, discrimination, intimidation, or any form of inappropriate behavior will not be tolerated — including on social media.
In cases of aggression, vandalism, or theft, the police will be contacted.
If you notice an unsafe situation, report it at the reception immediately.
Would you like to take photos, videos, or audio recordings? Please ask permission in advance from those involved.

Food, Drinks, and Waste

Smoking is only permitted outside the building.
Alcohol and drugs are not allowed in the practice.
Please use the bins provided and help keep the practice clean.

Personal Belongings

We are not responsible for the loss, damage, or theft of personal items.
If you find an item that isn’t yours, please hand it in at reception. You can also inquire there if you’ve lost something.
Weapons are strictly prohibited.

Use of personal data
We only store and process personal data that you provide directly to us, or where it is clear at the time of submission that the data is provided for processing purposes.

Depending on the service you use, we may collect the following data:

Name and address details;
Gender;
Email address;
Phone number;
Information about your health;
Name of your health insurer;
Name of other healthcare providers;
Appointment date and time;
Payment details.

These details are used for the following purposes:

Creating your account;
Managing your medical file;
Scheduling appointments;
Improving our services;
Delivering other services you have requested.

Disclosure to third parties
Your data will not be shared with third parties, unless they are directly involved in carrying out the agreement between you and us, or unless we are legally required to do so.

Security
We take appropriate security measures to protect personal data from misuse and unauthorized access. We collect anonymized statistics on our website, but never in areas where health data is shared.

Retention period
We never keep your personal data longer than necessary for the purposes described in this privacy statement or on our website, unless legal obligations require otherwise.

Changes to this privacy policy and house rules
We reserve the right to make changes to this policy. We recommend checking it regularly to stay informed. You may always request to view, change, or delete your personal data.

If we all follow these guidelines, we can ensure a safe and pleasant environment together. Thank you for your cooperation!

Good reviews

What patients say about our dental practice in The Hague

    
 
 
       Geplaatst op Google  
    GERRY BALLY 
 
 
 
 Trustindex verifieert dat de oorspronkelijke bron van de recensie Google is. As a Physician, I need dental services that are excellent from a technical and client service standpoint. As well, it is a challenge for expats in Den Haag to identify optimal dental services. I met Dr Azzi Alshangi in 2024 when he had been working part time at another dental clinic, and his technical and social skills were so outstanding that I decided to follow him when he established his practice. On my first visit in August 2026, the reception staff (Sandra, Sam) were polite and respectful, and the intake services of Milan, a Dental Assistant, were thorough and outstanding.  Dr. Alshangi was as professional and informative as in 2024. From a medical and expat perspective, I cannot recommend this dental clinic enough.
  
 
      Geplaatst op Google  
    Anna Mchitaryan 
 
 
 
 Trustindex verifieert dat de oorspronkelijke bron van de recensie Google is. Zeer tevreden over Tandheelkundig Centrum Frederikstraat! Je wordt snel en vriendelijk geholpen. De medewerkers aan de balie zijn professioneel en behulpzaam. Tandarts Alshangi werkt zorgvuldig, legt alles duidelijk uit en begeleidt je stap voor stap. Zeker een aanrader!
  
 
      Geplaatst op Google  
    Sandra Araujo 
 
 
 
 Trustindex verifieert dat de oorspronkelijke bron van de recensie Google is. De Bachna is heel rustig en legt alles goed uit. Je voelt je gelijk op je gemak en de beetje spanning die had verdwijnt als sneeuw voor de zon. Echt een aanrader zeker als je wat angstig bent.
  
 
      Geplaatst op Google  
    Hedde van der Lugt 
 
 
 
 Trustindex verifieert dat de oorspronkelijke bron van de recensie Google is. Excellent dentists with a modern practice and knowledgeable, friendly staff. Comes at a price, but worth it.
  
 
      Geplaatst op Google  
    Melissa Crijns 
 
 
 
 Trustindex verifieert dat de oorspronkelijke bron van de recensie Google is. I've been going to this dentist office for 4 years. Great customer service and gentle yet thorough dental care. Tandarts Alshangi and his entire team are very good. Highly recommend
  
 
      Geplaatst op Google  
    Bart van den Heuvel 
 
 
 
 Trustindex verifieert dat de oorspronkelijke bron van de recensie Google is. Ik ben geen patiënt bij deze praktijk maar liep wel met pijn in mijn reeds gewortelkanaalde kies met kroon erop. Ik kon hier binnen 1 dag terecht om de ergste pijn te laten verhelpen. Zeer kundig met behoud van mijn kroon zijn er kanalen schoongemaakt. Volgende week maandag deel 2. Erg prettig geholpen in een mooie praktijk. Fijn kunnen communiceren via Whatsapp.
  
 
  
  
 
 
   Google waardering: 4.7 van 5, gebaseerd op 110 recensies